Volunteering

Would you like to help out at icap? We are currently looking for volunteer receptionists / administrative support in both our
London and Birmingham offices.

We are looking for several enthusiastic and mature volunteers to cover our reception and telephones every day. Cover is
needed particularly from 4.40-8pm, Monday through to Thursday though there are opportunities to volunteer during the day too.
Candidates will need to have an understanding of the need for client’s confidentiality.

Responsibilities include:

• Answering the telephone and taking messages for our therapists, passing the message to the appropriate person

• Answering the entrance door and showing the clients into the waiting room

• Provide support to the administrative team

• Ensuring that the premises are lock up at the end of the day

Skills looked for:

• A good, clear telephone speaking voice

• A patient and helpful manner both on the telephone and face to face

• Clear verbal and written communication skills

• A methodical, orderly approach to work

• Keen attention to detail

• The ability to understand and a willingness to work within the Centre’s equal opportunities and confidentiality policies

• Understanding the need for confidentiality

If you have any other skills that you can offer us, that would be fantastic, i.e. Web Designing/Accountancy/Database
Designing etc.

To apply for Volunteer opportunities at icap, please contact:

Maria Carter at Maria@icap.org.uk or telephone 020 7272 7906

Below are some commonly asked questions about volunteering at icap:

Do I need qualifications or experience of working to volunteer?
Not necessarily – each volunteer is different, and icap is interested in how you can help (and how we can help you).

Will I need a CRB (Criminal Records Bureau) check?
In accordance with Government regulation, all people working directly with vulnerable adults or children are required to
undergo a Criminal Records Bureau check. Therefore, if you volunteer with icap, you will be asked to complete the
necessary forms.

How old do I need to be to volunteer?
We ask that all volunteers are a minimum age of 18.

Will I get expenses?
Any time that you volunteer for more than four hours, icap will reimburse you £5 to cover the cost of your lunch/food.
icap will cover your travel expenses to and from our offices on the day that you work (upon production of receipts).

Will I get training in my volunteer role?
All volunteers receive an induction when they start volunteering at icap, and training so that they can carry out their
role. We are currently undertaking an assessment of our volunteer training needs. Please let us know if you have any
particular training needs, or ideas, or suggestions so that we can try to accommodate them in our training plans.

Registered Charity Number: 1079353 Company Registration Number: 3917115